In recent months, our business has grown to a level that makes it difficult to keep up with the demand for our free off-the-shelf tune files, and customer service email's being sent to the same inbox. With customer service emails coming in by the dozens each hour, our free off-the-shelf tune file request needs would eventually be pushed further and further down our email list.

With that in mind, we've implemented a new system for requesting your free off-the-shelf tune files. Our new operating practice also has the built-in solution for our datalog review customers to understand when to expect a reply by email.

The following information outlines our new procedure to receive you free off-the-shelf tune files from our calibrators.

  1. Read, understand, and agree with our standard disclaimer/release of liability when you electronically sign our e-form.
  2. Submit a request for your free off-the-shelf tune files in our scheduling system.
    • Be prepared to upload your ORIGINAL tune file when submitting your request.
  3. Wait to receive your free tune files from our calibration staff.

Please recognize that while you will be scheduling a day/time for receipt of your tune files, you may receive it sooner than your scheduled appointment.

It is that simple! If you have any questions about our OTS files, please email

We look forward to working with you!