Sometimes, the only way to resolve technical issues is for our engineers to get a better understanding of whats happening. In these cases, you'll need to provide us with a debug log file from the OFT.

To do this:

  1. Launch OpenFlash Manager
  2. Connect your OFT, and allow it to update/establish a connections
  3. Select DEBUGGING on the left frame menu
  4. Click START
  5. Allow the progress bar to fill, and wait for a save dialog to present itself
  6. Save the debug log somewhere on your PC.
  7. Email the log to

Images below: